Frequently Asked Questions

Which motorcycle gear

This is the question most riders are concerned with. While colours play a role, the functionality of a motorcycle outfit is by far the most important factor.

Motorcycle gear is often divided into summer and winter equipment, but in reality there is much more to consider. The key questions we always ask are: what type of motorcycle do you ride, and how do you intend to use your gear?

See also the FAQ: Which ventilation should my motorcycle gear have?

Waterproof motorcycle gear

A waterproof motorcycle suit can be constructed with either a laminated membrane or a drop liner.

• Laminated construction is often chosen by riders who commute daily or prefer not to work with multiple layers. The outer shell itself is waterproof, allowing water to bead off the jacket.
• Drop liner construction uses a removable waterproof inner jacket and offers better cooling in warmer conditions. At ATR Superstore, this type of jacket is always treated with a DWR (Durable Water Repellent) coating, preventing the outer shell from absorbing water.

This treatment is essential and often underestimated. Unfortunately, many brands still omit it due to additional costs, but in modern motorcycle apparel it is indispensable. We do not sell drop-liner jackets without a DWR treatment.

The type of motorcycle also plays an important role. Ventilation systems are designed differently depending on riding position and airflow. That is why at ATR Superstore we distinguish between Tour, Adventure and Rally riding categories.

Summer motorcycle gear

Summer gear is designed to be wind-permeable while offering the same level of protection, using high-quality materials. Low-quality mesh jackets made mainly from plastic may feel cool at speed, but often cause excessive sweating. When standing still, they can become extremely hot and negatively affect rider comfort.

When the right materials are used, summer motorcycle gear provides maximum comfort. We offer different summer setups tailored to each riding style and type of use.

Leather or textile motorcycle gear

Leather offers a pleasant wearing feel but also has its limitations. A leather motorcycle jacket is often purchased as a second jacket for specific riding days. Textile gear is far more versatile and performs well throughout the entire year, especially for riders who ride frequently.

Modern leather jackets are often waterproof, but they are generally warmer than textile alternatives. In terms of safety, much depends on the brand and certification: a leather jacket is not automatically safer. Always check the certification. A leather motorcycle jacket should have at least an AA rating to provide adequate tear and abrasion resistance in the event of a crash.

For personal advice, you are always welcome in our store or you can contact us via WhatsApp. This allows us to assess your needs properly and provide the right recommendation.

Ventilation mapping

Proper ventilation is a key element in motorcycle gear. It must provide airflow at both high and low speeds, ensuring that a motorcycle suit remains suitable for summer riding. With premium brands, ventilation is considered just as important as the level of waterproof performance of the membrane.

By combining these two worlds — effective ventilation and reliable waterproofing — we achieve a comfortable suit that can be used all year round, in all parts of the world, regardless of weather conditions.

Truly high-quality motorcycle suits feature a well-developed and thoroughly tested ventilation mapping, tailored to specific rider groups. Tour, Adventure and Rally lines each use different mapping, because they are designed for different types of motorcycles and different riding positions.

At ATR Superstore, we address this by clearly dividing our motorcycle clothing into groups (Adventure, Tour and Rally). The main differences lie in the placement and orientation of the ventilation zippers.

Touring

Ventilation zippers are positioned further outward, allowing airflow that passes along larger windscreens to still enter the jacket and pants. Exhaust vents are larger or placed lower to create optimal airflow through the entire suit. If these zippers were positioned more centrally, as on Adventure models, the effect would be reduced because they would sit in the windscreen’s vacuum zone, resulting in significantly less airflow.

Adventure

Adventure riding demands more ventilation for dynamic use. Vent openings are placed more centrally on the chest and close to the body’s core. This positioning works best because Adventure riders often use smaller windscreens or ride standing up, allowing airflow to be used efficiently to cool the rider.

Rally

Rally riding is as open as possible, using thinner fabrics and mesh materials. Large ventilation zippers, the most breathable membranes and maximum airflow are combined to keep the rider as cool as possible.

All motorcycle suits from the brands carried by ATR Superstore are statically and dynamically tested and have proven their performance for each specific riding category.

Algemeen

Onderkleding wordt zeer vaak door de rijder vergeten? Wat is er zo belangrijk? Als je bij ATR komt voor info of de aanschaf van een motorpak zullen wij je altijd vertellen dat je als onderlaag (Base layer) een shirtje moet dragen de vochtafdrijvend is en ademend. 

Cotton is very often worn, for example a casually printed T-shirt, but this works 100% against your comfort. It absorbs moisture, causing you to feel hot on warm days and cold on colder days. You will never achieve full comfort and safety (especially on longer rides) from a high-quality motorcycle jacket and pants that are highly breathable, waterproof or well ventilated if you wear a cotton base layer underneath.

If you use a 3-layer jacket, we first need to look at which materials it is constructed from before we can advise you on the correct base layer and possible mid layer. Not all brands take sufficient account of layer construction or whether the materials used are breathable enough.

Base layer

The best materials are Merino wool (minimum 76%) or a synthetic material with similar properties. Synthetic base layers are recommended for extremely hot and extremely cold days. On all other days, a Merino wool base layer is the best option to start your ride. These layers are available with long or short sleeves, are thoroughly tested and offer the rider the best performance characteristics.

Go to base layers

Mid layer

This layer is worn on colder days. The base layer remains essential, and to retain additional warmth around the body, a mid layer is added. This layer distributes heat while effectively transporting moisture away from the body. As a result, you stay dry and your body remains at the correct temperature, making riding more comfortable and safer. Mid layers are available in different thicknesses and constructions, allowing this layer to match your riding style or purpose as closely as possible.

Safety is just as important as comfort. If clothing does not perform correctly, concentration decreases and therefore so does safety. This especially applies to longer rides — generally those lasting more than 30 minutes.

Go to mid layers

Gore-Tex® and Teflon® motorcycle clothing is not only durable, but also very easy to maintain. Regular and proper maintenance ensures that your motorcycle gear remains in good condition and therefore lasts longer.

Always follow the care instructions provided by the clothing manufacturer; these can be found on the label inside the garment. Make sure all protectors are removed and that all zippers and Velcro fastenings are closed. Any removable inner liners should also be taken out.

Wash your gear yourself and do not take it to a dry cleaner. If there is absolutely no other option, ask whether the garments can be rinsed using a colourless, distilled hydrocarbon solution. Please note that after this process a new DWR treatment will be required.

Washing your motorcycle gear – step-by-step

1. Always wash your jacket and pants separately, without other items. Close all zippers and remove protectors and inner liners.
2. Machine wash at 30°C (fluctuating temperatures can damage the garment) and use a small amount of liquid detergent (we recommend Nikwax).
3. Rinse the garments at least twice and spin briefly at low speed to remove excess water.
4. Do NOT use washing powder, fabric softener, bleach or stain removers. These products can clog or damage the materials.

Drying your motorcycle gear – step-by-step

1. Hang the garments open on a hanger and allow them to air-dry out of direct sunlight.
2. Once dry, place the garments separately in a tumble dryer for 10 minutes on the lowest heat setting.
3. This helps to reactivate the applied laminates and the DWR treatment.

Water-repellent treatment

If you notice that your clothing starts to retain water, this means that the DWR treatment is no longer active. No worries — you can easily reapply a new DWR treatment yourself. Always follow the instructions provided by the manufacturer. We prefer working with Nikwax®, which is available in our store and webshop. If you do not fully trust your own washing or drying equipment, ATR Superstore also has specialised machines and can offer this service for you.

1. Do I need to subscribe to an In&motion detection mode for this vest to work?

Answer: You can purchase the In&box detection module and service as a one-time purchase, or choose a monthly or annual subscription model. The purpose of the subscription model is to lower the initial financial threshold for using an airbag vest. With the subscription model, you are entitled to a new In&box module after three years. Choose the option that works best for you.

2. If I do not want a monthly or annual subscription, can I still buy this airbag vest?

Answer: Yes. You can purchase the vest and detection module with the algorithm service outright, without having to worry about subscriptions.

3. If I suspend or pause my subscription and forget to reactivate it, will the vest still detect a crash and deploy?

Answer: No. First of all, you will not be able to put the vest into a ride-ready state before your ride. The vest will not “mislead” you into thinking it is active, as the LED indicators clearly warn you that it is not active. If you ignore the LED indicators that warn you the airbag is inactive, you cannot expect it to function.

4. If I have a monthly subscription and miss a payment or my credit card expires, will the airbag suddenly stop working?

Answer: In&motion will notify you 30 days before your payment method expires. After expiration or a missed/forgotten payment, In&motion provides a 30-day grace period during which the airbag functions exactly the same. You will receive notifications about the missed payment. After the 30-day grace period, the airbag will no longer detect crashes until payment is resumed. After this grace period, you will no longer be able to set the vest to ride-ready mode, so you will not unknowingly ride with a non-functioning vest unless you choose to ignore the LED indicators warning that the vest is inactive.

5. Will In&motion disable my vest in the middle of a ride if I pass the 30-day grace period?

Answer: In&motion will never disable your vest mid-ride for any reason, even if you reach the end of the 30-day grace period and it expires during your ride. The only way it can shut off during a ride is if the In&box battery is not charged and runs out (LEDs indicate battery level when you turn it on), or if you manually switch it off during your ride.

6. What does In&motion do with my data?

Answer: In&motion takes data privacy very seriously. All data is anonymously aggregated for performance tuning. No information is shared with third parties. In&motion complies with GDPR (EU) and consumer-focused privacy legislation where applicable in the United States.

All data collected by In&motion is encrypted end-to-end and is solely used for telemetry related to pre-impact detection and inflation. Riders can also opt out of any form of data collection. For more information, please refer to In&motion’s privacy policy.

7. Is my data shared in real time?

Answer: Encrypted rider data is automatically synchronized with the In&motion Cloud via the Companion App when connected to WiFi.

Data is NOT transmitted in real time. Data is only synced when the App is active and the user is connected to WiFi. In other words, it will not start transmitting data over an LTE or mobile connection during a ride. For more information, please refer to In&motion’s privacy policy.

When purchasing a KLIM motorcycle jacket at ATR Superstore, you can request a free STAT card.

• This card contains your personal medical information as well as the name and phone number of an emergency contact.
• The card fits into the pocket on the left forearm, marked with the medical logo. In the event of unconsciousness, emergency services can use the card to contact your next of kin and review any allergies, medical conditions or specific medical instructions.

Request medical card

Pick-up point

Enjoy shopping from home and having everything taken care of. Instead of shipping your order, choose Click & Collect. When you select this option, you will receive a message from us once your order is complete and ready in the store. We will schedule an appointment, and when you visit us, we can fine-tune the fit of your clothing, position the protectors correctly and briefly explain your gear — all while enjoying a cup of coffee.

Reliable and careful delivery

At ATR Superstore, every order is handled with the same care and attention as if it were our own. That is why we work exclusively with professional and trusted transport partners who specialize in secure deliveries.

Before an order leaves our warehouse, each shipment is carefully inspected for accuracy, completeness and product condition. Only after this check is your order professionally and securely packaged, ensuring it arrives safely and in perfect condition.

Once your order has been shipped, you can track it at any time via your personal account. Clear tracking information and status updates allow you to follow your shipment and know exactly when to expect delivery.

Deliveries are handled with care and responsibility. Packages are not left unattended, but delivered in a secure and considerate manner.

If you are not at home

If you are unavailable at the time of delivery, the carrier will provide a suitable alternative, such as a new delivery attempt or delivery to a nearby pick-up location. All available options and updates remain clearly visible through the tracking in your account.

When collecting your package, a valid photo ID and your tracking details may be required, ensuring that your order is always handed over to the right person.

While shopping, you will see the correct and up-to-date delivery time displayed with each product. ATR Superstore works with an active, real-time inventory system, meaning all stock is managed through a central computer network. This ensures that items shown as in stock in our webshop are genuinely available.

We operate with multiple in-house warehouses. Depending on where an item is located, delivery times may vary. This is always clearly indicated on the product page and even when selecting your desired size, so you know exactly what to expect before placing your order.

This approach guarantees that your order is delivered within the stated timeframe, eliminating any unpleasant surprises.

Priority deliveries mean that your package is professionally delivered within 1 to 2 business days when the item is available in our store or central warehouse. If the item is located in one of our other warehouses, delivery time typically ranges from 2 to 6 business days. This information is always clearly communicated during the ordering process.

If your order consists of multiple items that are sourced from different warehouses, we ensure that all items are first brought together at our central packing and shipping facility. Once your order is complete, it is carefully checked, professionally packed and shipped as one single parcel. This guarantees completeness and a smooth delivery experience.

If a requested item is temporarily out of stock, you are welcome to contact us. We will request the most accurate information from the supplier and provide you with a clear and honest expected delivery timeframe.

Thanks to this structured process, ATR Superstore combines reliability, transparency and care, allowing you to order with complete peace of mind.

Speed and accuracy of deliveries at ATR Superstore

At ATR Superstore, we understand that fast and accurate delivery is essential. That is why our logistics processes are designed to ensure every order is handled with care, attention and precision. Our goal is to deliver orders correctly, completely and within the communicated delivery timeframe.

Fast processing and dispatch

Once an order is placed, it is processed as quickly as possible. In-stock items are checked and prepared for shipment without delay. Through efficient internal workflows and cooperation with professional transport partners, we ensure smooth and reliable dispatch without compromising quality control.

Accuracy as a fixed standard

Accuracy is central to our way of working. Every order is manually checked for content, size and product condition before it is packed. This significantly reduces the risk of errors and ensures that you receive exactly what you ordered.

If something does go wrong

While our systems and checks prevent most issues, occasional technical or logistical exceptions may occur. If an item unexpectedly turns out to be unavailable or missing from a shipment, we handle the situation transparently and correctly.

Fast and fair resolution

If an item cannot be delivered due to an error, the amount paid for that item will be credited immediately. You will never pay for a product you do not receive. If desired, we are happy to look at alternatives or a replacement delivery together.

Service you can rely on

Our customer service team is always available to answer questions and assist with any concerns. We communicate clearly, honestly and without unnecessary complexity, so you always know where you stand.

Long-term reliability

Customer trust is essential to us. By consistently focusing on speed, accuracy and clear communication, we build long-term relationships with every customer.

Thank you for placing your trust in ATR Superstore. If you have any questions or need further assistance, we are always happy to help.

After placing your order, we get to work immediately. Through track & trace, you will receive clear status updates that allow you to follow your shipment step by step.

Label created

The shipping and billing details for your order have been registered. As soon as the shipment is physically received by the carrier and enters the transport network, the status will be updated automatically.

Shipped / in transit

Your shipment has been collected and is moving through the carrier’s network. A planned delivery date is available at this stage. Shipments may remain in this status for some time, especially when travelling longer distances, as scans are typically updated when the shipment reaches the next distribution hub.

Out for delivery

The shipment has arrived at the local distribution center and has been handed over to the delivery driver for final delivery. Unless a specific time-slot service was selected, deliveries to residential addresses usually take place between 09:00 and 19:00 (sometimes later), and before closing time at business addresses.

Delivered

The shipment has been delivered to its final destination, with the delivery time recorded. If no signature is required, the driver will place the package in a safe location to protect it from view or weather conditions, such as a porch, side door, back door or garage area.

Delivered to a pick-up location

If delivery at your address was not possible, the shipment may be delivered to a nearby pick-up location. Your package will be available for collection, and all relevant details can be found via the tracking information in your account.

Pick-up point

Enjoy shopping from home and having everything taken care of. Instead of shipping your order, choose Click & Collect. When you select this option, you will receive a message from us once your order is complete and ready in the store. We will schedule an appointment, and when you visit us, we can fine-tune the fit of your clothing, position the protectors correctly and briefly explain your gear — all while enjoying a cup of coffee.

Via contact form

You can easily reach us via the contact form. We aim to respond the same day during opening hours:

• Tuesday to Friday: 10:00 – 18:00
• Saturday and Sunday: 10:00 – 15:00

By phone

You can speak to us directly by phone on +32 13 30 99 17 during opening days:

• Tuesday to Friday: 10:00 – 18:00
• Saturday and Sunday: 10:00 – 15:00

Via WhatsApp

WhatsApp allows you to send photos directly and makes communication quick and efficient. You can also request assistance via camera if you would like us to explain or show a product in more detail. WhatsApp number: +32 13 30 99 17.

In-store

Last but not least, you are always welcome in the ATR Superstore. Our team is available every opening day to assist you in person. In the store, we can show you our full collections, help you try on products, and advise you on fit, sizing and the type of riding or trips you plan to do. Personal guidance, a cup of coffee, and all the time you need.

Warranty

Trust, follow-up and peace of mind are central at ATR Superstore. We only sell motorcycle apparel from brands we fully believe in and stand behind in terms of service. That is why we offer up to 5 years warranty on our motorcycle clothing brands, depending on the brand and product type.

A warranty at ATR Superstore is not just a timeframe on paper, but a commitment to active follow-up and personal support. If an issue occurs, we take full responsibility for the process and ensure a correct, transparent and fair resolution.

5-year warranty on motorcycle apparel

Our motorcycle apparel is designed for intensive use and long-term durability. If a material or manufacturing defect occurs within the warranty period, we will ensure a proper evaluation and resolution in accordance with the brand’s guidelines.

We handle the entire process for you:

• We open and manage the warranty case on your behalf
• We communicate directly with the brand or supplier
• We actively follow up until a solution is reached

Crash warranty – full handling through ATR

In the event of damage caused by an accident, a crash warranty or crash replacement program may apply, depending on the brand and product. When your motorcycle apparel is purchased at ATR Superstore, we provide 100% follow-up of the entire crash warranty process.

This means:

• We create and submit the crash claim for you
• We collect and verify all required information
• We communicate with the brand on your behalf
• We monitor the process until a fair and correct outcome is achieved

Our goal is clear: to fully support and relieve you throughout the process, ensuring clarity, efficiency and peace of mind.

Returns and customer satisfaction

We apply the same level of care to returns. Every return request is handled carefully and transparently, in line with applicable conditions. If something does not go as expected, we always aim for a fair and reasonable solution for both parties.

Our promise

At ATR Superstore, service does not end at the point of sale. Whether it concerns warranty, crash handling or returns, we take responsibility, communicate clearly and continue follow-up until you are 100% satisfied.

If you have any questions regarding warranty, crash handling or returns, please do not hesitate to contact us — we are always happy to assist you.

Returns – clear, fair and handled with care

At ATR Superstore, we treat every return request with trust, transparency and cooperation. Our team is always ready to assist you and to handle returns correctly and professionally, ensuring a smooth and clear process.

Returns are possible in accordance with our return conditions. Each return is reviewed carefully, and we work together with you to ensure the best possible outcome.

Sale items and deals

Items purchased during sales, promotions or special deals are not eligible for exchange, unless explicit approval has been given by ATR Superstore in advance. This is always clearly communicated at the time of purchase.

Return shipping costs

The costs for returning items are always the responsibility of the customer. We recommend using a reliable shipping service and retaining proof of shipment until the return has been fully processed.

Size exchanges

If you are requesting a return due to a size change, this can be clearly indicated on the return form. This allows us to process your request more efficiently and assist you in selecting the correct size.

Should you have any questions regarding returns or require guidance during the process, our customer service team is always available to help. We aim to handle every return with care and fairness, so you can shop with confidence at ATR Superstore.